Agency / Client:
Ambassador Theatre Group
Atgtickets.com, a ticketing giant, wanted to improve its customer service after ticket purchases.
My task was to lead the UX and UI design for a new customer dashboard, named “My Account.”
I collaborated with key stakeholders, product managers, and the engineering team to create multiple user journeys, clickable prototypes, and UI designs for both mobile and desktop environments.
The outcome was a brilliant, mobile-first experience that enabled ATG’s customers to complete essential tasks, such as view upcoming bookings, check ticketing information, manage memberships, and update personal details.